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Vodafone to close its paging network

Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018

What is happening?

Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date.

Who are PageOne?

Owned by Capita plc, PageOne Communications Limited has been providing critical messaging services and operating its own UK paging network for almost 30 years. PageOne is a Government approved paging provider under the RM1045 Network Services (Lot 7) framework contract.

What happens now?

Your current Vodafone paging service will remain unaffected for the moment. To continue paging services you will need to contact PageOne as soon as possible and we will make arrangements to exchange your current Vodafone pagers for PageOne pagers connected to our network.

As you can appreciate, managing the migration of hundreds of organisations and thousands of pagers provides a logistical challenge. Global pager manufacturers have already advised that due to the increase in volumes expected the manufacturing and delivery lead times will significantly increase.

What do I need to do now?

Due to the increased lead times, for us to guarantee we can provide replacement pagers to you in time for the Vodafone network closure, PageOne must receive pager orders by 13 October 2017 at the latest.   For orders received after this date we cannot provide any assurance that you will receive replacement pagers in time.    We do currently have stock available on a first come first served basis.

We recommend that you contact Vodafone to cancel your contract as soon as possible AND to contact PageOne to discuss your future service requirements, such that we can make arrangements to issue replacement pagers as soon as possible.

Please provide contact details to customersupport@pageone.co.uk, use the contact form at www.pageone.co.uk/contact-us or call us on 0333 200 5033.

What if I don’t do anything?

Vodafone will turn off their paging network in March 2018. If you have not arranged replacement pagers on the PageOne network by that time your paging service will cease.

What about my pager number?

Vodafone are unable to transfer existing pagers numbers so PageOne will provide your replacement pagers with new PageOne pager numbers.

What if I own my pager device?

Unless your pager can be re-tuned/re-programmed to a PageOne network frequency you will need to purchase a new pager. PageOne have a range of pager types available to purchase.

Do PageOne offer similar types of pagers to Vodafone?

Yes, as well as the standard Word (Message), Code (Numeric)and Tone alert pagers, PageOne offers an extended range of pager types including:-

  • Two-way message pagers – know the message has been delivered and be able to respond
  • Triple-resilience pagers – combine local, wide-area paging with mobile networks for enhanced message delivery
  • Voice pagers – messages can be announced or read
  • Water-proof and shock-proof pagers – to IP67 rating
  • Lone Worker pagers – include ‘man-down’ monitoring and alarms
  • Intrinsically Safe pagers – for use in restricted environments

PageOne also offers an extensive range of critical alerting and mobile messaging services across paging, SMS, email, landlines and smart-apps, as well as offering on-site private paging systems.   PageOne would be happy to discuss these options with you.

What about pricing? 

PageOne will endeavour, where commercially viable, to match your existing Vodafone pricing and service levels for an equivalent service (including pager products and volumes) and subject to PageOne terms and conditions.  PageOne is also able to offer both purchase (plus airtime) and rental options.

How do I continue to send pager messages?

PageOne supports the following methods for sending pager messages.

  • Web-send via www.pageone.co.uk/web-send
  • Email via email-to-pager service
  • DDI – for tone/numeric messages
  • Bureau – via 24 hour call-centre
  • API – PageOne also supports a wide-range of gateway connectivity services and protocol options including SNPP, TAP, REST/SOAP, SMTP

You may need to contact your system/software provider to discuss any changes that may be necessary to interface to PageOne.

Does PageOne have a replacement for Vodafone’s MDS Service?

Yes, PageOne’s SmartGroup service allows you to initiate messages to a mix of pagers, mobiles(SMS) and email numbers. You can edit/control your SmartGroup distribution list via a secure web-portal. 

What is PageOne’s network coverage?

PageOne’s extensive UK network provides coverage to 98% of the population however there are always differences between radio-based networks.   PageOne will be able to give you an indication of whether we can provide coverage in your area. If there are any specific areas where coverage is problematic we have a number of options that can be considered including different pager types, additional transmitters or boosters.

What if I also have a private paging system?

PageOne can also provide stand-alone private paging systems as well as our unique ‘Bridge’ solution that allows a single pager to receive messages via the local system when a user is on-site, but which then seamlessly switches to PageOne’s wide-area paging coverage when they are off-site.

How do I contact PageOne?

You can contact PageOne via any of the following:-

Web     www.pageone.co.uk/contact-us

Email   customersupport@pageone.co.uk

Phone  0333 200 5033